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Job Summary
Investigate potential credit card fraud cases based on information received from the fraud detection system. Analyze several aspects of account history, including payment and transaction history. Contact customers and merchants to obtain additional information regarding fraudulent charges. Maintain accurate and complete documentation of all information necessary for the investigation.
What You'll Do
- Respond to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assist with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Build the credit card replacement orders and completes shipping materials.
- Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
Minimum Qualifications
- Strong contact center phone experience or heavy volume phone experience in a call center . You must have at least 6 months of contact experience to be considered for this role.
- Able to use effective and probing questioning and listening techniques to identify customer needs
- Able to learn and work independently as well as in a team environment
- Intermediate computer skills
- Strong oral and written communication skills
- Able to work a flexible schedule
- Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.
- Remote office internet connection via DSL or Cable Modem with a minimum speed of <20mbps down and <10Mb upload
- You must have a space in your home that is free of distractions to complete training and take calls
- Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
- Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation range for this position is $15.00 per hour.
Skills and Capabilities?
- Skills / Knowledge - Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks.
- Job Complexity - Work on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Little or no role in the decision-making.
- Supervision - Normally receive detailed instructions and follow established procedures on all work, require instructions on all assignments. Work under close supervision.
Click here for more information and to apply.
Photo courtesy of @MetaLab at nappy.co
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